How can I follow my order?
When you make you purchase through our online shop you will be sent a confirmation email with your order details and a tracking code to use to track your order. All items will be posted through royal mail and will be fully insured.
My piece looks slightly different from the images?
Scarlett Erskine Jewellery is handcrafted from high quality materials and may differ slightly to images on the website.
What if I have a specific questions I would like to discuss about my order?
No problem, just send an email and we will get back to you as fast as possible.
How do Cancellations and Refunds work?
All cancellations must be done within 7 days to in order to receive a full refund.
For a full refund all jewellery must be returned unworn and in the same condition as it arrived.
Custom jewellery which is made to order are non-refundable.
What timescale should I expect when ordering a product?
All items of jewellery that are in stock will be sent out within 2 working days.
Made to Order and bespoke commissions can take up to 4 weeks.
How can i care for my Jewellery?
Store unworn jewellery in tissues paper, soft cloth or jewellery pouch to prevent from damage.
Take care not wear jewellery while washing up, cleaning or using chemicals to avoid damage.
Be aware that chemicals that are contained in perfumes, deodorants, hair and beauty products may discolour or damage your jewellery.
Gold plated items will fade over time but can be restored through re-plating.
Plated jewellery can be cleaned by gently rubbing with a soft cloth or cleaning in a mild solution of soapy water.
To clean silver, use a polishing cloth, mild soapy water and a soft toothbrush or jewellery dip.
When jewellery dip always follow the manufacturer's instructions to avoid accidental damage. Take care not to submerge items containing pearls as they will get damaged.